FAQ

Frequently Asked Questions

How often should I use the Glow Mask?

10 minutes a day, on clean and dry skin. Consistency matters more than session length — daily short sessions beat occasional long ones.

When will I see results?

Most users notice smoother-feeling skin within 1–2 weeks and a visibly more even, glowing tone by weeks 3–4. LED therapy is cumulative: results build with consistent use.

Is it safe?

Red and near-infrared light at these wavelengths is non-UV and among the most studied light ranges in skincare. Do not use if you are photosensitive, taking photosensitizing medication, or pregnant without consulting your physician first. This is a cosmetic device, not a medical treatment.

Does it hurt or feel hot?

No. You'll feel gentle warmth at most. There's no downtime — you can do a session while answering emails or watching a show.

Can I use it with my skincare products?

Use the mask on clean, bare skin, then apply your serums and moisturizer after the session to seal everything in.

How long does shipping take?

Free US shipping. Orders are processed within 1–2 business days and typically arrive in 5–9 business days with tracking.

What if it's not for me?

You have 60 days to try it. If you don't love your skin's glow, write to us and we'll refund you — no interrogation. There's also a 12-month warranty against defects.

How do I clean it?

Wipe the inside with a soft cloth and a little alcohol-free cleanser after each use. Never submerge it in water.